Title: Telesales Agent
Department: Commercial
Reporting to: Team Lead, Telesales
Location: Arusha, Tanzania
About ENGIE ENGIE Energy Access
ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids answers company in Africa, with a project to supply low-cost, reliable and sustainable strength answers and life-changing offerings with brilliant consumer enjoy. The organisation is a end result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops modern, off-grid solar solutions for homes, public offerings and businesses, permitting clients and distribution companions access to smooth, inexpensive energy. The PAYGo solar home systems are financed via low-priced installments from $0.14 in line with day and the mini-grids foster financial development by way of enabling electrical productive use and triggering enterprise opportunities for entrepreneurs in rural groups.
With over 1,seven-hundred employees, operations in 9 international locations throughout Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1 million clients and extra than five million lives impacted thus far, ENGIE Energy Access aims to remain a main smooth electricity business enterprise, serving hundreds of thousands of clients throughout Africa by 2025.
Job Purpose/Mission 
The Commercial Department plans and executes sales of the EEA products, focusing on accomplishing country wide income goals. The Telesales Agents who're fee-based totally contractors performing the remote selling of EEA merchandise to exquisite clients, that specialize in an fantastic customer revel in and building a robust purchaser dating.
Responsibilities
Contact ability leads or current brilliant clients to tell them solar systems approximately the using audited and certified scripts.
Closing excessive fine income
Ensure accurate and proper patron Education is given to all ability customers.
Ensure consumer information are saved inside the database via M-tawi i.E. Customer application system and information confidentiality is found throughout the consumer utility process.
Conducting comply with-up calls with new and current customers, in step with EEA recommendations and guidelines
Conducting Outbound Calls to new or existing upselling customers
Build robust, lengthy-lasting client relationships. Building repeat sales via robust patron relationships, instead of the usage of high-strain income techniques
Maintaining accurate name log and accurate reporting and documentation of satisfactory leads
Proving business and monetary attention of product bundles in completing assigned duties.
Completing assigned responsibilities in line with applicable rules, pointers, techniques and procedures.
Seeking opportunities to learn and develop inside EEA and through education
Analyzing the income funnel: Identifying potentiality of outbound and inbound calls, and where they may be inside the income funnel.
Knowledge and skills
Experience:
At least twelve months experience working in a Sales field.
Experience operating with the B2C enterprise with targets oriented.
Qualifications:
Minimum holder of diploma in Marketing, income or Business management.
Excellent verbal verbal exchange abilities, ability to speak with many special varieties of human beings.
A character that doesn't surrender after dealing with challenges.
A person eager to grow and analyze.
Commercial acumen and capability to promote.
Capacity to innovate and create new sales and advertising tactics.
Ability to construct relationships and paintings in a fast-developing start-up surroundings.
Drive to make each sale an fantastic patron experience.
Self-starter with a passion for EEA´s vision to plug inside the world.
Fluency inside the CO language; fluency in English is a plus.
Language(s):
English
French is a plus
Technology:
Basic computer software literacy and clever phone publicity.
ENGIE is an equal possibility organisation, selling diversity and committed to growing an inclusive surroundings for all. All packages are screened based on business needs, job requirements and individual qualifications, with none regard to beginning, age, name, sexual identity, orientation or preference, religion, marital reputation, health, disability, political critiques, union involvement or citizenship. Our variations are our strengths!
A extensive publicity to Ethics risk given the geographical footprint (9 African markets) and form of sports (B2C, with large income pressure on the sphere), this hire is crucial for commercial enterprise continuity.
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