Clerk- Customer service (SCS) - South Africa

Job Summary:

To offer exceptional accessibility and first name resolution to customers, and to maximise available sales possibilities for the business at the same time as providing an remarkable purchaser enjoy to all our customers’.

Key Accountabilities

Inbound:

• Attending the inbound calls in accordance with the united statesrequirements.

• Have a proactive technique to purchaser necessities based totally on ancient information base.

• Proactively make sure that the clients are aware of the important office work and any unique instructions in line with the compliance and guidelines set.

• Provide our clients with the right product and pricing information and be experts in suggesting the most appropriate service primarily based on purchaser needs

• Provide accurate cargo statuses from the tune and hint systems

• Provides first line of assist to the customers on how they can use the net offerings

• Proactively offer trade answers based totally on patron wishes.

• When first call decision isn't always feasible, facts statistics and creates a log for our client care group and any other go-practical group to set up a call back to the purchaser and provide resolution or updates as requested.

Sales Leads:

• Conversion of cash enquires into bookings by way of offering the right records when it comes to shipping time frames.

• Actively promoting premium products & UPS fee delivered services to transform in sales.

• Convert coins customers to possible sales leads for our AEs to convert them under consideration holders.

Outbound:

• Check the exceptions in domestic collection and observe the inner conversation and escalation policy to offer resolution and well timed data returned to our customers.

• Formulate written conversation requests presenting accurate, entire and professional data whilst responding to internal / outside purchaser enquiries and emails.

• Follow up inside the agreed time frames until the suitable reaction is received.

Administration:

• To ensure transactional facts and machine entries are completed in an accurate manner;

• Accurately input the required information into the booking system to make sure accurate shipment is gathered on time.

• If no first call resolution viable, recording accurate statistics to be shared with the purchaser care group for decision and customer verbal exchange.

• Reaching out to colleagues in other departments to make clear any consumer enquiries, anyplace essential.

Education and Work Experience

• South African residency is a ought to.

• Excellent command over spoken and written English.

• Two years of experience in customer service environment and complaint resolutions.

• Knowledge of MS workplace